Frequently Asked Questions: What's Handlr's Pricing?

We frequently get asked the question of, “What’s your pricing?” And we realized that this is something that needs a little bit of explanation. So, we decided to expand this conversation into a blog post where many other entrepreneurs in search of a business management software probably have the same question as well. Also, we want to open up the dialogue with our audience about their thoughts and opinions on this --please feel free to leave comments on this blog post at the end of your reading, we’d love to hear your feedback!

Handlr For Businesses

Our Handlr Partners have complete access to the entire platform for free. Seriously! Businesses can apply, receive an invitation code from us, fill out their company profile/information, and voila! Businesses can manage their team members’ schedules, manage customers, see reports, invoices, and more. To paint a detailed portrait of the whole process, the free version means that you can create appointments in your schedule, and whoever is assigned to the job will get a notification on the Handlr Team App (given that they’ve downloaded this on their smartphone) that they’ve been scheduled for an appointment. The team member can get directions to the job, check-in to the service, check-out when completed (business and customer gets notified of this), and the business gets paid instantly. It’s a beautiful thing.

Handlr for Customers

Let’s say your customers contact you directly to book an appointment with your business. Well, that gets pretty hard to manage when your business is expanding, and before the day is over you have hundreds of booking requests in your inbox, texts, voicemails and other channels of communications you have. By becoming a Handlr Partner, your customers can book you through our Handlr App. And we charge a 15% service cost that customers pay for the convenience. There’s more in it for them. Your customers can instantly chat within the app with you, and the assigned employee about their booking. The team member can send photos and updates about the service to your customer in real-time. And the customer can trust your business that the job is getting done with Handlr’s GPS tracking. They can also book other services on the app as well. For instance, if you’re a dog walking business, your customers can book a Private Dog Walk with you, and also find a local dog groomer on the app as well. We onboard complementary business so both businesses swap customers and your company grows.

We’ve had businesses that choose to have their customers pay for the 15% cost, or, some of our other Handlr Partners cut their prices back a tad and absorb the cost. There’s no right or wrong way of approaching this, just whatever works best for your business model.

The Takeaways

Handlr is free to use for businesses and that includes the entire dashboard log-in with 100% access to all the business management tools, and team member Handlr app. When customers book you through the app, the customer gets charged a 15% fee of your service price and they get to easily book you and many other services on Handlr.

If you are interested in seeing Handlr’s magic in action, schedule a demo with a rep, or apply to be a Handlr Partner here.

For any questions, feel free to email us at hello@myhandlr.com or leave a comment below.

Ch. 13 of the Comprehensive Checklist for Growing Your Business: Don’t Fear the Feedback

Often times, we business owners cringe in fetal position with the thought of hearing criticism and feedback from our own customers. Sometimes, hearing those comments can be a little bit too raw and too personal to see the bigger picture it serves. When we talked with a local pet walking business owner, she shared, “I get anxiety attacks when I see an email from Yelp that I’ve had a new review!” I think we can all share that feeling. Let’s try and retrain our minds on how we handle and manage feedback for our business positively.

Criticism = Opportunity

No one likes to be criticized and we all like to believe that we’re Beyonce-level flawless. Unfortunately, no one is without flaw and we tend to discredit them and even ignore criticism altogether. However, most feedbacks that our customers provide presents a great opportunity for improvement. We should want it. If no one ever told us how to do things a better way, our businesses would be in a constant state of mediocrity. Don’t be afraid to ask your customers if they’re happy with your service!

Utilizing Yelp

As biased as Yelp can be, it is a necessary evil. Asking your customers to post their reviews to help you boost your presence on Yelp can benefit your business greatly.  After all, Yelp has 86 million monthly mobile visitors on their platform and most likely, your customers are going to it to seek information about your business.

Ask For It!

Asking for reviews means you also have to monitor it and follow up with them. Even though we’re quick to search for the ‘delete’ button when a 1-star appears for that stickler of a customer, it speaks greater volumes to deal with it. Go head first into the problem and reach out to that customer and make it right. With the latter approach, we often see 1-star reviews get bumped up to a terrific 5-star.

Even sparking the conversation in real-life (I know, what a thought) could open up trust with your customers. A question as simple as, “Are you happy with our service today?” Or following up next time with, “Were you pleased with XYZ last time?” Gives your customers an opportunity to share their thoughts and insights about your business.

How Do You Handle It?

Do you have an internal method of handling customer suggestions and opinions? Some opt in for the good ol’ paper form, some send a survey in an email afterwards, or some might find it conveniently on their smartphone. As the general consumer population is increasingly referring to their phones for everything, a lot of mobile apps are now offering follow-up strategies this way. Particularly with mobile and on-demand services, it’s quite a challenge to find an app that helps you run your business, yet alone manage customer feedback and reviews, until Handlr came along. With Handlr, every service your business completes prompts your customer to tap a star-rating and write a review if they want to. This way, you as the business owner get a precise evaluation for each employee and service. It also alleviates the middle man (Yelp) and directs those not so happy customers directly to you.

So what do you do with all of this information? It’s great to sit and assess what pain points you hear often, patternistic issues that keep recurring, and strategize how to apply changes to your business to minimize those concerns. Again, feedback and reviews don’t have to be hair-pulling and personal. It’s to benefit you as a business owner and your business itself.

A picture’s worth a thousand...dollars?

Blake Warren, Director of Marketing at Handlr

Looking for a proven, sure-fire way to boost engagement and gain more attention to your business? Compelling visuals can be just as important as the content, using high-quality, attractive images can help tell your company's story, and engage your viewers.

Hubspot recently dropped some stats regarding the importance of quality images:

• Facebook posts featuring images get 2.3 times more engagement than posts without images.

• Articles featuring an image every 75-100 words pull double the number of social shares than articles with fewer images.

• Infographics are liked and shared on social media three times more than any other type of content.

• Buffer reported that for its user base, tweets with images were retweeted 150 percent more than text-only tweets.

Clearly, if photos aren’t a focus in your social media, email campaigns and other customer outlets, they should be. Now where do you find these images? Obviously if you have the means, taking photos or having your staff take them can provide real, genuine insight into your business. Unfortunately, many of us don’t have access to quality cameras and an iPhone can only take us so far. Or maybe your business doesn’t exactly offer the most exciting subjects to photograph. So, while Shutterstock and other paid services provide great quality photos, there are plenty of free options to consider as well. Here are a couple of our favorites:

Picjumbo, “totally free photos for your commercial and personal works,” Thousand of High-res photos with an easy to browse catalogue.

FreeImages has a huge library of images provided by the public. Most are free, however a few do ask you to pay.

Shutterstock - If you’re willing to budget in a small monthly payment, you simply can’t go wrong with Shutterstock. Boasting the most extensive library of images on the web, there’s a reason it’s number one.

Want to edit your new photos? Canva is a great option for a free editing tools to customize and get those images just right.