dogwalkingbusiness

Why Taking Really Good Care of Your Employees is the Key to Success

Adina Silberstein is the founder, President and CEO of award-winning, Philadelphia-based professional pet sitting, dog walking and force-free, holistic wellness company, Queenie’s Pets®, one of the largest pet care companies in the city.  She is a business and leadership coach and a Certified Canine Massage Therapist.  Adina is committed to making the lives of pets and their humans better by supporting her clients & communities in learning and practicing holistic, fear-free, force-free and pain-free care for all companion animals.  Adina is an active member of many professional associations, including Pet Sitters International, National Association of Professional Pet Sitters, the Pet Professional Guild and more. Adina sits on the Philadelphia Animal Advisory Committee, a team of 10 pet professionals from across the animal disciplines that  advises Philadelphia City Council and the city’s Mayor on all matters of the laws governing animals and their management - from companion animals, to the equine police units to wildlife and oversight of the main city shelter.

Adina is a writer for national & local pet-related blogs, including Dogster.com, Catster.com & thephillydog.com.  She is also a graduate of American University as well as the Goldman Sachs 10,000 Small Businesses program.

In this episode you’ll learn:

  • The story behind Queenie's Pets and where the name came from
  • How to take really good care of your employees

  • How to take your mobile service business to the next level by creating systems and processes that prioritize efficiency, boundaries and profitability

  • The pros and cons of opening up a brick-and-mortar shop for your mobile service business

  • The importance of continuous business education in order to be a solid leader

  • The benefits of working with a business coach like Adina

  • How to get involved in your community to grow your business and give back

To learn more about Queenie's Pets and to find out more about Adina's business coaching program, visit:

www.QueeniesPets.com

twitter.com/QueeniesPets

www.facebook.com/queeniespets

Instagram: queeniespets

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How to Respond to Online Business Reviews with Kristen Lee

Are you small business owner who is panicking over an online review about your business from a competitor or a disgruntled past employee? Or are you wondering how to attract more positive online reviews? The answer might lie in making sure that you're building a tribe and cultivating the right relationships. Kristen Lee breaks it down for us on this week's episode of Handling Business!

Kristen Lee is two parts serious business strategist, one part fairy godmother with a double dose of Jersey, and she’s also the Founder & President of Kristen Lee Consulting, LLC {formerly Thrive}.

Kristen is a dog business consultant, marketing expert, high-end sales ninja, mindset and personal development thought leader. She’s also a continuous education and improvement junkie; always placing herself in the student seat.

And her vision?

Creating massive empires for dog business professionals, empowering industry leaders while accumulating wealth and FREEDOM in their businesses.

If she's not traveling the world on the search for business knowledge bombs to bring back to the dog biz industry, you can find her at her home in hipster Durham, NC with her hubby Frank, two dogs and one cat who thinks he's a dog.

In this episode, Kristen and Britt cover a wide range of topics and narrow in on getting clear on what your niche is in order to find your tribe. Kristen is a firm believer that you have to identify your tribe as the first building block in forming your marketing and sales plan so that you don’t waste time and money knocking on the wrong doors.

Kristen also talks about how important it is to cultivate your tribe and build a community so that when it comes to big “asks” it’s easier to communicate with your clients about writing reviews or spreading word of mouth about your business. Becoming the leader of your tribe also builds credibility as an expert, which leads to other great opportunities and more revenue streams.

Kristen shares what to do about good, bady and ugly reviews and how to deal with them in the most positive way. This episode is jam packed with good advice so don’t miss it!